Easy Returns & Exchanges

We want you to shop with confidence. If your purchase isn't the right fit, you may request a return or exchange within 14 calendar days from delivery.

Return & Exchange Conditions

To be eligible for a return or exchange, items must:

• Be in their original, unused condition
• Include all original packaging, accessories, and tags (if applicable)
• Not show signs of wear, damage, or misuse
• Be securely packaged when returned

How to Request a Return or Exchange

Please email support@specbox.sg with the following information:

• Name
• Contact Number
• Order ID
• Reason for Return or Exchange

Our team will respond within 1–2 working days with the return instructions. For returns, a $5 return shipping fee applies, which will be deducted from your refund. We will arrange the return shipping for you, and you will only need to drop off the parcel at the designated location near you.

No return shipping fee will apply to approved exchanges for defective, damaged, or incorrect products

Refunds

Once your returned item has been received and inspected, any approved refund will be processed to your original payment method. Refund processing times may vary depending on your payment provider.

For bundle offers, promotional discounts, or multi-buy promotions, discounts apply only when all qualifying items are kept. If part of the order is returned, the remaining item(s) will be charged at their regular retail price and the refund amount will be adjusted accordingly.

Important Notes

• Original shipping fees paid during checkout are non-refundable.
• Each order is eligible for one return or exchange request only.
• Items returned without prior approval may not be accepted.
• Products that do not meet the return conditions above may be rejected and returned to the customer.
• Refunds will only be issued after the returned item has been received and inspected.

For Malaysia & Australia Orders

• Customers are responsible for arranging and paying for return shipping.
• Any customs duties, taxes, import fees, or return shipping charges are the responsibility of the customer.
• We are not responsible for items lost, damaged, or delayed during return transit arranged by the customer.

Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 14 calendar days from delivery. We will assess the issue and provide an appropriate resolution.

No return shipping fee will apply to approved exchanges for defective, damaged, or incorrect products