Shipping Policy
We want your Specbox eyewear to reach you safely and quickly. Here’s everything you need to know about our shipping process:
Shipping Coverage
We are based in Singapore and we currently ship within Singapore only. We partner with local logistics providers to ensure fast and secure delivery across Singapore.
Order Processing
- Orders are processed within 1–2 working days (excluding weekends and public holidays).
- Once your order has been shipped, you’ll receive an email with your tracking number.
Order Cancellation & Address Changes
- If you need to cancel your order, please email us as soon as possible at: support@specbox.sg
- If your order has not been shipped, we’ll process a full refund.
- Once the order has been shipped, we are unable to cancel it.
- Shipping addresses cannot be changed after an order has been placed, so please double-check your details before checkout.
Delivery & Fees
- We offer Express Delivery via our courier partners.
- Estimated delivery time is 1–2 working days (excluding weekends and public holidays).
- We offer Free shipping for all orders within Singapore.
Lost or Undelivered Parcels
- If your parcel is lost, please email us with your order number and relevant photos (if applicable) at: support@specbox.sg
- While we work closely with our delivery partners, we are not responsible for delays caused by courier services.