FAQ
🕶️Product & Fit
Do your glasses really block blue light?
Yes! All Specbox blue light glasses block blue light and offer UV protection. They're built to reduce eye strain from work, gaming, or long screen time.
Do you offer prescription lenses?
Not at the moment. Currently, we only offer non-prescription glasses.
Can I add my prescription lenses to it?
Yes, all our frames are compatible with prescription lenses. While we don’t offer prescription lens fitting, you can easily have them added at any optical shop of your choice.
📦 Shipping & Delivery
How long does delivery take?
Orders are typically delivered within 2–4 working days. During peak periods like public holidays or sales events, delivery may take slightly longer than usual. We’ll do our best to ship your order out promptly, and we appreciate your patience and understanding during these times.
Do you offer self-collection?
We are currently an online-first brand and do not offer self-collection. If we open a retail space, we will announce it on our social media.
Do you ship internationally?
We currently only ship within Singapore.
🔁 Returns & Exchanges
What should I do if I receive a damaged item?
We're here to help. If your item arrives damaged, kindly email us at hello@specbox.sg We will review your request, and if it qualifies for a replacement, we will guide you through the return process. For full details on coverage and terms, please refer to our return policy.
Can I return or exchange my order if I change my mind?
We are currently unable to accept returns or exchanges due to change of mind, incorrect model selection, or personal preference. We encourage all customers to review product details carefully before placing an order. We appreciate your understanding and support.
🛡️ Warranty
Do your glasses come with a warranty?
Yes, all Specbox eyewear comes with a 1-year warranty covering manufacturing defects. Please note that this does not cover general wear and tear, accidental damage, or loss.
What does the warranty cover, and what are the terms?
For full details on coverage and terms, please refer to our SPECBOX 1-Year Warranty page. *Terms and conditions apply.
How do I make a warranty claim?
Kindly email us with your order number, receipt or invoice, and clear photo/video of the issue. We will assist you with the next steps. For full details, please refer to our SPECBOX 1-Year Warranty page.
💰 Payment & Orders
I made a mistake in my order. Can I make changes?
Please send an email to us at hello@specbox.sg as soon as possible, and we will do our best to assist. Kindly note that changes cannot be made once your order has been shipped.