Premium Series Replacement Program
We’re proud to offer extra peace of mind for our Premium Series eyewear. Every pair from this collection is eligible for a one-time free replacement within 1 year of purchase — no stress, no hassle.
🕶️ What’s Covered:
- If your Premium Series eyewear is damaged for any reason, we’ll replace it — no complicated conditions.
- Applies strictly to eyewear from our Premium Series (e.g. acetate or titanium frames).
✅ Replacement Terms:
- You are entitled to 1 free replacement per item, valid within 1 year of purchase.
- We’ll replace it with the same model and color.
- If your model is out of stock, we’ll offer a similar style of equal value.
- This program is in addition to our 1-Year Warranty for manufacturing defects — so you’re protected on two fronts.
📄 How to Request a Replacement:
Please email us at hello@specbox.sg with the following:
- Your order number
- Invoice or proof of purchase
- A clear photo of the damaged eyewear
Return may be required on a case-by-case basis.
💸 Cost to You:
Absolutely free — no shipping fees, no admin fees.
📌 Notes:
- This program is valid for the original purchaser only and is non-transferable.
- One-time replacement only per product.
- Specbox reserves the right to make the final decision on all replacement claims.